How do I get a refund?
ALTR guarantees that every school using our platform properly will see improved literacy levels or we'll provide you with a full refund of your annual fee.
If your school has utilised ALTR for 1 year (or more) and you have not seen an improvement in classroom literacy levels, please scroll down and select 'Send us an email' and include your contact details (name, school name, phone number & email address) and we'll be in touch to arrange your refund.
If you require assistance to help ensure ALTR is being properly utilised in your school to help improve classroom literacy levels, please take a look at the following resources:
- Quickstart Guide (Teachers)
- Quickstart Guide (Principals/Admin)
- Resources section
If you require any further information or assistance, click the 'Chat with us' or 'Send us an email' buttons at the bottom of this page and we'll be happy to assist you further.
NOTE: This functionality is only available to Principal and Deputy Principal users.
If your school has utilised ALTR for 1 year (or more) and you have not seen an improvement in classroom literacy levels, please scroll down and select 'Send us an email' and include your contact details (name, school name, phone number & email address) and we'll be in touch to arrange your refund.
If you require assistance to help ensure ALTR is being properly utilised in your school to help improve classroom literacy levels, please take a look at the following resources:
- Quickstart Guide (Teachers)
- Quickstart Guide (Principals/Admin)
- Resources section
If you require any further information or assistance, click the 'Chat with us' or 'Send us an email' buttons at the bottom of this page and we'll be happy to assist you further.
NOTE: This functionality is only available to Principal and Deputy Principal users.
Updated on: 25/03/2019
Thank you!