• How do I log out of my account?

  Logging out of your ALTR account is quick and easy: Go to 'Settings' in the left-side menu. Towards the bottom of the screen on the left-side, click 'Log Out'.Some readers

• How to change account payment method

  If you would like to change the payment method associated with your account, whether it is due to wanting to use a different credit card or needing to update the expiry date on the existing credit card on file, here is how to manage this process: Click on Settings and click "Change" button You can then select "Invoice" or "Credit card" option from the poup box NOTE: This functionality is onSome readers

• What payment methods are available?

  Payment can be made via credit card (preferred method) or via invoice. After signing up for the free trial, simply update your payment method to select your preferred option and you will be charged/invoiced when payment is due. Also read: How to change account payment methodSome readers

• Can I receive an invoice and pay via EFT?

  Yes! The ALTR platform currently only accepts payment via credit card, however we are aware that some schools don't have a credit card available, so in this case we are able to issue an invoice for payment and once the invoice is paid we are able to activate your subscription manually. To request an invoice, please scroll down and click 'Chat with us' and we'll be happy to help get your account setup straight away. NOTE: This functionality is only available to Principal and Deputy PrincipalFew readers

• How do I close my account?

  We'd be sad to see you go and would love to help you get the most out of the ALTR platform to help improve literacy levels in your classroom, but if you've decided to cancel your account, you can do so by following these steps: Login to your ALTR account and select 'Settings' from the left-side menu. Select the 'Subscription' tab at the top of the screen. Select 'Cancel Subscription' at the bottom of the screen and then confirm your selection. After cancelling your subscription, if yoFew readers

• I forgot my password - how do I reset it?

  If you've forgotten your ALTR account password, please: Go to https://app.altr.com.au/login and click on the 'Forgot password' link on the sign in screen. Enter the e-mail address you used when signing up to ALTR. Check your e-mail inbox (or SPAM folder if you haven't receiFew readers

• How do I get a refund?

  ALTR guarantees that every school using our platform properly will see improved literacy levels or we'll provide you with a full refund of your annual fee. If your school has utilised ALTR for 1 year (or more) and you have not seen an improvement in classroom literacy levels, please scroll down and select 'Send us an email' and include your contact details (name, school name, phone number & email address) and we'll be in touch to arrange your refund. If you require assistance to help ensure ALFew readers

• How to cancel your subscription

  We'd hate to lose you, so if there's anything we can do to assist you get the most out of ALTR, please scroll down and select 'Chat with us' and we'll be happy to help you. If you would like to cancel your subscription: Click on Settings and choose Cancel Subscription Confirm the cancellation of you ALTR Subscription ![](https://storage.crisp.chat/users/helpdesk/website/8ed7ad498096b000/altr-28_Few readers

• How can I change my account password?

  To change your account password, please follow these steps: Select 'Settings' from the left-side menu and then click the 'Change password' button towards the bottom of the screen.+ Enter your existing password and then enter the new password you would like to use (and then re-enter the new password for verification) and click 'Save' at the bottom of the screen to save the updated password. ![](httFew readers

• Where can I find my invoices or receipts?

  Invoices and receipts are available to Principal/Deputy Principal users by logging in to your account, selecting 'Settings' from the left-side menu and then selecting the 'Subscription' tab up the top of the screen. On the subscription screen, all invoices and receipts are accessible by clicking the associated button which will display the invoice/receipt and allow you to download it as a PDF or print it out. NOTE: This functionality is only available to Principal and Deputy Principal users.Few readers

• What is a classroom licence?

  ALTR is priced per classroom. Each classroom your school runs in ALTR uses one licence, and your subscription is the number of licences you hold. Price $199 per classroom per year, including GST. Ten or more licences: 20% off every licence, so $159.20 each. For example, 12 classrooms is $1,910.40 a year, not $2,388. Your annual price is shown on the Subscription screen and on the registration page when you sign up. What counts as a classroom One class of students with one teFew readers

• How do I purchase additional classroom licences?

  When you add a class, you need a licence for it. You can buy licences at any time from the Subscription screen. 1. Open the purchase window On Subscription, in the "Classroom licences" panel, click "Purchase additional licences". You can also get here from the "All classroom licences are in use" message when you try to add a classroom or invite a teacher. ![Purchase additional licences dialog](https://storage.crisp.chat/users/helpdesk/website/-/8/e/d/7/8ed7ad498096b000/price-04-purchaseFew readers

• How do I switch my school to classroom pricing?

  Schools that subscribed before classroom pricing was introduced stay on their existing plan and price. You can switch whenever you like; nothing changes until your next renewal. 1. Compare the two prices Open Subscription. The card headed "New: per-classroom pricing" shows the number of classrooms you have in use, what they would cost per year on classroom pricing, and your current annual price. If classroom pricing is cheaper, the saving is shown. If it is not, the card says "Your curreFew readers

• What happens when all of our classroom licences are in use?

  When every licence is in use, ALTR stops you adding a classroom or inviting a teacher, and shows "All classroom licences are in use" with the number you hold. You have two options. Free a licence On the Classrooms page, archive a classroom you no longer run. Its licence is released immediately and you can create the new classroom. Students and their results stay on record. Buy a licence Click "Purchase additional licences" in the message, or on the Subscription screen. On a trial theFew readers

• How do I manage my school's classrooms?

  The Classrooms page is where principals and deputy principals set up the classes the school runs, assign teachers to them, and free up licences by archiving classes that are no longer needed. Teachers see their classroom on their own class list. 1. Open Classrooms From the sidebar, click Classrooms. Each classroom in the list uses one licence, whether or not a teacher is assigned. The Subscription screen shows how many licences you hold. ![The Classrooms page](https://storage.crisp.chat/uFew readers

• Classroom pricing: frequently asked questions

  We subscribed before classroom pricing. Has our price changed? No. Your school stays on its current plan and renews at the same price until you choose to switch from the Subscription screen. How do I know whether switching is worth it? The "New: per-classroom pricing" card on the Subscription screen compares your current annual price with what your classrooms would cost. As a rough guide, classroom pricing costs less than the 50 to 249 student band with up to 12 classrooms, less thanFew readers