I forgot my password - how do I reset it?
If you've forgotten your ALTR account password, please:
Go to https://app.altr.com.au/login and click on the 'Forgot password' link on the sign in screen.
Enter the e-mail address you used when signing up to ALTR.
Check your e-mail inbox (or SPAM folder if you haven't received the e-mail within a few minutes) and click on the link in the e-mail to be taken to a new screen to set your new ALTR account password.
*IMPORTANT: If you signed up/in with a Google account, you don't have an ALTR account password because you login with your Google account. If you can't access your Google account and need to reset your Google account password, please refer to this link.
Go to https://app.altr.com.au/login and click on the 'Forgot password' link on the sign in screen.
Enter the e-mail address you used when signing up to ALTR.
Check your e-mail inbox (or SPAM folder if you haven't received the e-mail within a few minutes) and click on the link in the e-mail to be taken to a new screen to set your new ALTR account password.
*IMPORTANT: If you signed up/in with a Google account, you don't have an ALTR account password because you login with your Google account. If you can't access your Google account and need to reset your Google account password, please refer to this link.
Updated on: 30/01/2020
Thank you!