• How do I add a new student? Or import bulk students?

  Adding a new student to your classroom can be done by a Principal/Deputy Principal or Teacher by following these steps: Login and go to the 'Students' tab, and select the 'Add New Student' button. Enter the necessary information (name, gender, teacher, classroom, etc.) and click 'Add Student'. ![](hSome readers

• How do I add a teacher?

  To add a new teacher to your account: Select 'Users' from the left-side menu. Select 'Add new user' and enter the name, email, year group and class name and click 'Add User'. The user will receive an email invitinSome readers

• How can I delete a student?

  Deleting a student is simple to do, however doing so will result in all the student's info, including test history, will be lost, so be sure to only do this is you definitely no longer require this data. Select 'Students' from the left-side menu. Locate the student you wish to delete and select the menu icon and select 'Delete'. A confirmation dialog will appear asking you to confirm thatSome readers

• How do I update my profile photo?

  Here's how to update your profile photo: Login to your account and select 'Settings' from the left-side menu. Click on the profile photo circle and select a photo from your computer/device to use as your profile photo. Click 'Save' at the bottom of the screen.Some readers

• How do I move students to another teacher or classroom?

  If you want to move a student to a different classroom, here's how to do it: Click on 'Students' and select 'Edit' next to the name of the student you wish to move. In the 'Teacher' field, start typing the name of the new classroom to whom you would like to transfer the student and the name will appear and can be selected. ![](https://storage.crisp.chat/users/helpdesk/website/-/8/e/d/7/8ed7adSome readers

• How much does ALTR cost?

  ALTR subscriptions are charged annually and are based on the number of primary school students enrolled at your school (as per official ACARA data for the prior year). To find out how much a subscription would cost for your school, please visit https://altr.com.au/pricing/.Some readers

• How can I get in contact with someone to get help?

  You're in the right place! If you're unable to find the answer to your query by searching our support site at https://support.altr.com.au/, simpy scroll down and select the 'Chat with us' or 'Send us an email' buttons to reach out to us with whatever your query may be and we'll do our best to respond quickly and be as helpful as possible. ![](https://storage.crisp.chat/users/helpdesk/website/8ed7ad4980Some readers

• How do I turn notifications on/off?

  ALTR uses browser notifications only for important reminders such as upcoming tests, not for any marketing or sales-related purposes. For this reason, we recommend enabling browser notifications by following these steps: Login to your ALTR account and select 'Settings' from the left-side menu. Select the 'Alerts' switch to turn it on and then click on 'Allow' for the popup that appears in your browser. ![ALTR Notifications](https://storage.crisp.chat/users/helpdesk/website/8ed7ad498096b0Some readers

• How do I delete a teacher?

  If you wish to delete a teacher (or other user) from ALTR, please follow these steps: Go to the 'Users' section. Locate the teacher you wish to delete and click the delete button. Confirm you wish to completely delete this user from ALTR and they will be removed. ![](https://storage.crisp.chat/users/heFew readers

• What does the 'Up-to-date' section mean?

  All teachers on the ALTR platform have free access to online training that is specifically related to their year group. When a teacher completes the online course related to their year group, the 'Up to date' box will be automatically ticked to indicate this so it's easy to see at a glance which teachers have and haven't completed this training. | NOTE: This functionality is only available to PrFew readers

• How can I change to foundation or cursive font?

  To switch between foundation or cursive font options: Go to 'Settings' in the left-side menu. Select the 'Test Schedules' tab up the top of the screen. Choose from 'Foundation' or 'Cursive' options in the 'Font selection' dropdown. ![](https://storage.crisp.chat/users/helpdesk/website/8ed7ad498096b00Few readers

• What does the name ALTR mean or stand for?

  ALTR stands for Australian Literacy Tracking and Resources, and we hope it's going to alter literacy levels in primary schools across Australia for the better!Few readers

• How to request an invite when your school is already signed up.

  If you try signing up to ALTR only to find that your school is already registered, simply click on the 'Request Invite' button and your school principal will receive a request to invite you to join the account. Once they approve that request**,** you will receive an invitation you can accept to join ALTR. Related reading: How to accept an invitation (teacher)Few readers

• Can I get a discount?

  ALTR pricing was setup to be as fair and cost-effective as possible for schools of all sizes. While we don't offer discounts, we do offer: A 90 day free trial to all users so you can test out whether ALTR might be right for your school. A 100% money-back guarantee! If you do use ALTR for 12 months and find it has not improved your school literacy levels, we will be happy to provide you with a full refund. We hope you will find ALTR to be a worthwhile resource in your school!Few readers

• How to sign up using a promo code or coupon code

  If you have been given a promo or coupon code to use, lucky you! Here's how to use it: Go to https://altr.com.au and sign up for a free trial by clicking the 'Free Trial' button up the top of the page. After completing the initial sign-up process you will have 90 days to use the platform for free to see if it will meet your needs or not. Prior to the end of the trial period, go to 'Settings' and then select the 'Subscription' tab at the top of the screen. Enter yourFew readers

• How do I sign up using my Google account?

  Signing up to ALTR using your Google account is quick and easy if you follow these steps: Go to https://altr.com.au and click on the 'Free Trial' button in the top menu. Click on the 'Sign Up using Google' button and enter your Google account credentials or select the Google account to be used. Complete the registration form by entering the name of your school, your position and tick the check box to confirm you agree to the T&C's and EULA. Click 'Sign Up using Google' to complete tFew readers

• What is ALTR?

  Australian Literacy Tracking and Resources (ALTR) provides online student tracking, aligned with PLD’s structured synthetic phonics (SSP) teaching sequence. The screening platform informs PLD’s SSP classroom instruction ⎼ and improvement in literacy results is GUARANTEED! Check out our introduction to ALTR here: Introduction to ALTRFew readers

• Our subscription price is incorrect due to incorrect enrollment numbers

  ALTR subscription pricing is set based on the number of primary school students enrolled at your school. We use official enrollment numbers as provided by ACARA for the prior school year, however if you feel the enrollment number for your school is incorrect for any reason, please scroll down and click 'Chat with us' or 'Send us an email' and we'll be happy to get this resolved for you.Few readers

• How can I provide feedback, suggestions or bug reports?

  We LOVE getting feedback, both positive and constructive, because it helps us improve the experience for our users and make the product even better, so if you have any suggestions about how we could make ALTR even better so it can be even more useful for you, please scroll down and select 'Chat with us' or 'Send us an email' and let us know about it. Honestly, positive and constructive feedback we want to hear it all. If you are encountering an issue, something is not working as it should, or yFew readers

• How do I sign up for ALTR?

  You can register your school with ALTR and start using it straight away. To register for ALTR: Navigate to https://altr.com.au Click the Free Trial button Complete the registration form And you are now ready to start using ALTR. ![](https://storage.cFew readers

• What happens if I cannot find my School in the list to register for ALTR?

  We use the latest ACARA data for Australian schools for the prior school year. If you are a new school, or you are a school outside of Australia, we might not have your details. You can still use the ALTR system, please scroll down and click 'Chat with us' or 'Send us an email' and we'll be happy to set you up in ALTR.Few readers

• How do I migrate students between teachers? (End of year migration)

  If you need to migrate students between teachers in ALTR (e.g. end of year migration of students to a new class), this article will guide you through the process. || Note: Only the Principal account on ALTR can migrate students between teachers. Steps to Migrate Students Navigate to the Student List and click on the 'Organise students' button on the right-hand side of the page. ![Migration Step 1.](https://storage.crisp.chat/users/helpdesk/website/-/8/e/d/7/8ed7ad498096bFew readers

• How do I edit a student's details?

  Editing student details is simple to do. Login to your account and follow the steps listed below: Select 'Students' from the left-side menu. Locate the student you wish to edit details of and select the edit icon Clicking on "Edit" icon will open text boxes to let you edit the student details. Edit the student details and press the "Save Changes" button ![](https://storage.crisp.chat/userFew readers

• How do I enter prior data for students?

  If you're looking to add student data from previous terms (e.g., Terms 1-3) into the ALTR platform, follow the steps below. This guide will help you navigate the process of entering prior test results and other important data. Add Students to the Platform Before entering any prior data, ensure that the students are added to the platform. You can add students manually through the ALTR interface. You can read more about adding students here - [How do I add a new student? Or import bulk studentFew readers

• Can a teacher be assigned to multiple year levels or split classes in ALTR?

  Yes, this is possible! ALTR allows Principals to assign a teacher to multiple year levels or classes using the “Add more” option while setting up teacher access. Here are the steps to be followed to assign a teacher to multiple year levels Select ‘Users’ from the left-side menu Check the "Split Classes" checkbox while adding or editing a teacher profile Click on "Add More' button to add a new class to teacher profile ![](https://storage.crisp.chat/users/helpdesk/website/-/8/e/d/7Few readers